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OnStar

American Government Special Collections Reference Desk

OnStar
Vehicle Accessory

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Official Site: OnStar.com
Wikipedia: OnStar

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Founded in 1995, a subsidiary of General Motors providing communications services in specially equipped GM vehicles.

History

The following section is an excerpt from Wikipedia's OnStar page on 30 June 2018, text available via the Creative Commons Attribution-ShareAlike 3.0 Unported License.

OnStar Corporation is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems throughout the United States, Canada, China, Mexico, Europe, Brazil, and Argentina. A similar service is known as Opel OnStar in western Europe and ChevyStar in Latin American markets (except in Mexico, Brazil and Argentina). In September 2011 the president of OnStar stated that the service had more than six million customers. On 9 May 2018, Vauxhall Motors announced that Vauxhall OnStar, alongside Opel OnStar services, will cease to operate after December 31, 2020, following Vauxhall Motors and Opel being purchased from General Motors by Groupe PSA.

A new aftermarket interior rear-view mirror with a built-in OnStar module, branded as OnStar FMV, became available to the public on July 24, 2011. It provides some of the features an OEM system has, such as Automatic Crash Response, Stolen Vehicle Tracking, Turn-by-Turn Navigation, and Roadside Assistance.

The OnStar service relied on CDMA mobile phone voice and data communication, primarily via Verizon Wireless in the United States and Bell Mobility in Canada, as well as location information using GPS technology. AT&T announced the contract to replace Verizon in 2013 based on 4G technology from 2014. Drivers and passengers can use its audio interface to contact OnStar representatives for emergency services, vehicle diagnostics and directions.

The OnStar service allows users to contact OnStar call centers during an emergency. In the event of a collision, detected by airbag deployment or other sensors, Advanced Automatic Collision Notification features can automatically send information about the vehicle's condition and GPS location to OnStar call centers. OnStar has 24-hour emergency call centers in Warren, Michigan; Charlotte, North Carolina; and Ontario, Canada, and other call centers in Makati, Philippines; and Oshawa, Ontario. This Advanced Automatic Collision Notification service is designed to assist emergency response efforts.

All OnStar-equipped vehicles have Stolen Vehicle Tracking, which can provide the police with the vehicle's exact location, speed, and direction of movement.

Starting in the 2009 model year, General Motors began equipping some new vehicles with Stolen Vehicle Slowdown. This feature allows OnStar to remotely slow down the stolen vehicle. The service is also expected to help reduce the risk of property damage, serious injuries or fatalities resulting from high-speed pursuits of stolen vehicles. Customers may opt out of that function. The first successful use of this service occurred in October 2009 when a stolen Chevrolet Tahoe was recovered and its suspected thief was apprehended.

Also in 2009, General Motors began equipping some new vehicles with Remote Ignition Block, allowing OnStar to remotely deactivate the ignition so when the stolen vehicle is shut off, it cannot be restarted.

All Stolen Vehicle Assistance services (Stolen Vehicle Tracking, Stolen Vehicle Slowdown and Remote Ignition Block) can be requested by the OnStar subscriber, but OnStar will not activate them until confirming with the police that the vehicle has been reported as stolen.

OnStar subscribers may be eligible for anti-theft and low mileage insurance discounts. Since OnStar can help with the recovery of a stolen vehicle, some insurance companies recognize this and offer a discount. Also, with certain insurance companies (for example, GMAC Insurance) and with subscriber permission, OnStar will send the insurance company the vehicle's odometer reading every month. If the subscriber qualifies as a low-mileage driver, they may be eligible for an insurance discount.


Multimedia

6 March 2018
16-56412 Kathryn Robinson v. OnStar, LLC
United States Court of Appeals for the Ninth Circuit

Kathryn Robinson appeals the district court's order granting OnStar, Inc.'s motion to dismiss pursuant to Fed. R. Civ. P. 12(b)(1) and to compel arbitration in Robinson's putative class action.

Download 16-56412 Kathryn Robinson v. OnStar, LLC - 169MB - 37:24


Article Index

DateArticleAuthor/Source
21 July 2006OnStar System Upgraded For GM VehiclesTerry Brown
27 May 2008OnStar Obtained Honors Tt Telematics Update AwardsAnthony Fontanelle


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