Agency Information Collection Activities; Revision of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment

Kelly Leone
Federal Motor Carrier Safety Administration
August 29, 2012

[Federal Register Volume 77, Number 168 (Wednesday, August 29, 2012)]
[Notices]
[Pages 52380-52381]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2012-21197]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2012-0209]


Agency Information Collection Activities; Revision of a 
Currently-Approved Information Collection Request: Information 
Technology Services Survey Portal Customer Satisfaction Assessment 
(Formerly COMPASS Portal Consumer Satisfaction Assessment)

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
the assessment of FMCSA's strategic decision to integrate its 
Information Technology (IT) with its business processes using portal 
technology to consolidate its systems and databases through the FMCSA 
Information Technology Services Survey modernization initiative. The 
information to be collected will be used to assess the satisfaction of 
Federal, State, and industry customers with the FMCSA Information 
Technology Services Survey Portal. The name of the ``COMPASS Portal 
Customer Satisfaction Assessment,'' information collection request 
(ICR) is being changed to ``Information Technology Services Survey 
Portal Customer Satisfaction Assessment,'' to reflect the need for a 
broader term than ``COMPASS'' for the portal.

DATES: We must receive your comments on or before October 29, 2012.

ADDRESSES: You may submit comments identified by Federal Docket 
Management System (FDMS) Docket Number FMCSA-2012-0209 using any of the 
following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the online instructions for submitting comments.
     Fax: 1-202-493-2251.
     Mail: Docket Management Facility; U.S. Department of 
Transportation, 1200 New Jersey Avenue SE., West Building, Ground 
Floor, Room W12-140, 20590-0001.
     Hand Delivery or Courier: West Building, Ground Floor, 
Room W12-140, 1200 New Jersey Avenue SE., Washington, DC, between 9 
a.m. and 5 p.m. e.t., Monday through Friday, except Federal holidays.
    Instructions: All submissions must include the Agency name and 
docket number. For detailed instructions on submitting comments and 
additional information on the exemption process, see the Public 
Participation heading below. Note that all comments received will be 
posted without change to http://www.regulations.gov, including any 
personal information provided. Please see the Privacy Act heading 
below.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov, and follow the 
online instructions for accessing the dockets, or go to the street 
address listed above.
    Privacy Act: Anyone is able to search the electronic form of all 
comments received into any of our dockets by the name of the individual 
submitting the comment (or signing the comment, if submitted on behalf 
of an association, business, labor union, etc.). You may review DOT's 
complete Privacy Act Statement for the Federal Docket Management System 
published in the Federal Register on January 17, 2008 (73 FR 3316), or 
you may visit http://edocket.access.gpo.gov/2008/pdfE8-794.pdf.
    Public Participation: The Federal eRulemaking Portal is available 
24 hours each day, 365 days each year. You can obtain electronic 
submission and retrieval help and guidelines under the ``help'' section 
of the Federal eRulemaking Portal Web site. If you want us to notify 
you that we received your comments, please include a self-addressed, 
stamped envelope or postcard, or print the acknowledgement page that 
appears after submitting comments online. Comments received after the 
comment closing date will be included in the docket and will be 
considered to the extent practicable.

FOR FURTHER INFORMATION CONTACT: Ms. Katherine Sinrud, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. 
Telephone: 202-366-3843 email: katherine.sinrud@dot.gov.

SUPPLEMENTARY INFORMATION:

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and Industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The 
Information Technology program will also focus on improving the 
accuracy of data to help ensure information, such as carrier name and 
address, is valid and reliable.
    FMCSA's legacy information systems are currently operational. 
However, having this many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and reduction of maintenance costs.
    In early 2007, FMCSA's Information Technology program launched a 
series of releases of a new FMCSA Portal to its Federal, State and 
Industry customers. Over the coming years, more than 15 releases are 
planned. These releases will use portal technology to fuse and provide 
numerous services and functions via a single user interface and provide 
tailored services that seek to meet the needs of specific 
constituencies within our customer universe.
    The FMCSA Information Technology Services Survey Portal will entail 
considerable expenditure of Federal Government dollars over the years 
and will fundamentally impact the nature of

[[Page 52381]]

the relationship between the Agency and its Federal, State, and 
Industry customers. Consequently, the Agency intends to conduct regular 
and ongoing assessments of customer satisfaction with Information 
Technology Services Survey.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers.
     Identify and prioritize additional modifications.
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction.
     Customer satisfaction against specific items.
     Performance of systems integrator against agreed 
objectives.
     Desired adjustments and modifications to systems.
     Demonstrated value of investment to FMCSA and DOT.
     Items about the FMCSA Portal that customers like best.
     Customer ideas for making the FMCSA Portal better.
    Title: Information Technology Services Survey Portal Customer 
Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Revision of the currently-approved information 
collection request.
    Respondents: Federal, State, and Industry customers/users.
    Estimated Number of Respondents: 3,392.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 11/30/2012.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 283 hours [91 hours (273 industry 
user respondents x 5 minutes/60 minutes to complete survey x 4 times 
per year) + 192 hours (575 Federal and State government respondents x 5 
minutes/60 minutes to complete survey x 4 times per year) = 283].
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information. The agency will summarize or include your 
comments in the request for OMB's clearance of this information 
collection.

    Issued on: August 20, 2012.
Kelly Leone,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2012-21197 Filed 8-28-12; 8:45 am]
BILLING CODE 4910-EX-P