Consumer Advisory: Owners of Recalled GM Vehicles with Faulty Ignition Switches Urged to Bring Cars in For Free Remedy

Consumer Advisory: Owners of Recalled GM Vehicles with Faulty Ignition Switches Urged to Bring Cars in For Free Remedy

Topics: General Motors

Consumer Advisory: Owners of Recalled GM Vehicles with Faulty Ignition Switches Urged to Bring Cars in For Free Remedy

National Highway Traffic Safety Administration
December 2, 2014

For Immediate Release
Tuesday, December 2, 2014
Contact: NHTSA Public Affairs, 202-366-9550, Public.Affairs@dot.gov

WASHINGTON – General Motors (GM) reports enough parts are available to fix all the faulty ignition switches that are covered by its recent recall of more than two million vehicles. NHTSA urges owners of unrepaired GM vehicles to immediately contact their local dealer to arrange a service appointment. GM reports that many dealers will help owners get their vehicles remedied after work and on the weekends.

There are nearly 1 million vehicles with these faulty ignition switches still in the vehicle, creating a danger of the airbags not deploying in the event of a crash. The involved vehicles are all 2003-2007 Saturn ION, 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice and 2007-2010 Saturn Sky. Owners can also confirm whether their individual vehicle needs to be repaired under this recall or any other GM recall by using NHTSA’s free VIN look-up tool on safercar.gov.

Vehicle owners should contact their local dealers immediately to schedule an appointment to get the final remedy. Until the affected vehicle is fixed, owners should follow all of the interim safety steps advised by GM and keep in mind that the use of a single key is not a long term solution to the this serious safety problem. For additional information, owners can visit www.gmignitionupdate.com or call 1-800-222-1020.

At NHTSA’s direction, GM ramped up its production of replacement ignition switches in order to complete production of replacement parts ahead of its original goal of early November. NHTSA also pushed the automaker to take steps to maximize the number of vehicle owners who bring in their vehicles for repair, including targeted outreach to non-English speakers, maintaining up-to-date information on its website as required by the consent order, and a combination of traditional and social media outreach, financial or other incentives, phone calls, and other approaches. Consequently, GM has repaired nearly 60 percent of the affected vehicle population covered under the recall, but many others remain. Moving forward, NHTSA will continue to push the automaker to keep up the momentum and get the remaining vehicles fixed promptly.

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