Agency Information Collection Activities; Extension of a Currently-Approved Information Collection Request: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Consumer Satisfaction Assessment)

G. Kelly Regal
Federal Motor Carrier Safety Administration
17 February 2016

[Federal Register Volume 81, Number 31 (Wednesday, February 17, 2016)]
[Notices]
[Pages 8121-8122]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2016-03180]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2015-0332]


Agency Information Collection Activities; Extension of a 
Currently-Approved Information Collection Request: Information 
Technology Services Survey Portal Customer Satisfaction Assessment 
(formerly COMPASS Portal Consumer Satisfaction Assessment)

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
an extension to a currently-approved ICR, and includes the assessment 
of FMCSA's strategic decision to integrate its Information Technology 
(IT) with its business processes using portal technology to consolidate 
its systems and databases through the FMCSA Information Technology 
Services Survey modernization initiative. The information to be 
collected will be used to assess the satisfaction of Federal, State, 
and industry customers with the FMCSA Information Technology Services 
Survey Portal. The name of the ``COMPASS Portal Customer Satisfaction 
Assessment,'' ICR was previously changed to ``Information Technology 
Services Survey Portal Customer Satisfaction Assessment,'' to reflect 
the need for a broader term than ``COMPASS'' for the portal. On October 
27, 2015, FMCSA published a Federal Register notice (80 FR 65847) 
allowing for a 60-day comment period on this ICR. The agency received 
no comments in response to that notice.

DATES: Please send your comments to this notice by March 18, 2016. OMB 
must receive your comments by this date to act quickly on the ICR.

ADDRESSES: All comments should reference Federal Docket Management 
System (FDMS) Docket Number FMCSA-2015-0332. Interested persons are 
invited to submit written comments on the proposed information 
collection to the Office of Information and Regulatory Affairs, Office 
of Management and Budget. Comments should be addressed to the attention 
of the Desk Officer, Department of Transportation/Federal Motor Carrier 
Safety Administration, and sent via electronic mail to 
oira_submission@omb.eop.gov, faxed to (202) 395-6974, or mailed to the 
Office of Information and Regulatory Affairs, Office of Management and 
Budget, Docket Library, Room 10102, 725 17th Street NW., Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Ms. Katherine Cooper, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue SE., Washington, DC 20590. 
Telephone: 202-366-3843 email: katherine.cooper@dot.gov.

SUPPLEMENTARY INFORMATION:
    Title: Information Technology Services Survey Portal Customer 
Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Extension of the currently-approved information 
collection request.
    Respondents: Federal, State, and industry customers/users.
    Estimated Number of Respondents: 3,392.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 05/31/2016.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 283 hours [91 hours (273 industry 
user respondents x 5 minutes/60 minutes to complete survey x 4 times 
per year) + 192 hours (575 Federal and State government respondents x 5 
minutes/60 minutes to complete survey x 4 times per year) = 283].

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The 
Information Technology program will also focus on improving the 
accuracy of data to help ensure information, such as carrier name and 
address, is valid and reliable.
    FMCSA's legacy information systems are currently operational. 
However, having many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and a reduction of maintenance costs.
    In early 2007, FMCSA's Information Technology program launched a 
series of releases of a new FMCSA Portal to its Federal, State and 
industry customers. Over the coming years, more than 15 releases are 
planned. These releases will use portal technology to fuse and provide 
numerous services and functions via a single user interface and provide 
tailored services that seek to meet the needs of specific 
constituencies within our customer universe.
    The FMCSA Information Technology Services Survey Portal will entail 
considerable expenditure of Federal Government dollars over the years 
and will fundamentally impact the nature of the relationship between 
the Agency and its Federal, State, and industry customers. 
Consequently, the Agency intends to conduct regular and ongoing 
assessments of customer satisfaction with the Information Technology 
Services Survey.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications; and
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;

[[Page 8122]]

     Performance of systems integrator against agreed-upon 
objectives;
     Desired adjustments and modifications to systems;
     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best; and
     Customer ideas for making the FMCSA Portal better.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the agency to perform its mission; (2) the 
accuracy of the estimated burden; (3) ways for the FMCSA to enhance the 
quality, usefulness, and clarity of the collected information; and (4) 
ways that the burden could be minimized without reducing the quality of 
the collected information.

    Issued under the authority of 49 CFR 1.87 on: February 5, 2016.
G. Kelly Regal,
Associate Administrator for Office of Research and Information 
Technology.
[FR Doc. 2016-03180 Filed 2-16-16; 8:45 am]
 BILLING CODE 4910-EX-P