Agency Information Collection Activities; Notice and Request for Comment; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Publication: Federal Register Agency: National Highway Traffic Safety Administration Byline: William Berry Date: 4 May 2022 Subject: American Government

[Federal Register Volume 87, Number 86 (Wednesday, May 4, 2022)]
[Notices]
[Pages 26391-26392]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-09541]


-----------------------------------------------------------------------

DEPARTMENT OF TRANSPORTATION

National Highway Traffic Safety Administration

[Docket No. DOT- NHTSA-2022-0008]


Agency Information Collection Activities; Notice and Request for 
Comment; Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery

AGENCY: National Highway Traffic Safety Administration (NHTSA), 
Department of Transportation (DOT).

ACTION: Notice and request for comments for a reinstatement of a 
previously approved information collection.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (PRA), 
this notice announces that the Information Collection Request (ICR) 
abstracted below will be submitted to the Office of Management and 
Budget (OMB) for review and approval. This document describes a 
collection of information for which NHTSA intends to seek OMB approval 
on generic clearance for qualitative feedback on agency service 
delivery. A Federal Register Notice with a 60-day comment period 
soliciting comments on the following information collection was 
published on January 13, 2022, 87FR2235. No comments were received.

DATES: Comments must be submitted on or June 3, 2022.

ADDRESSES: Written comments and recommendations for the proposed 
information collection, including suggestions for reducing burden, 
should be submitted to the Office of Management and Budget at 
www.reginfo.gov/public/do/PRAMain. To find this information collection, 
select ``Currently under Review--Open for Public Comment'' or use the 
search function.

FOR FURTHER INFORMATION CONTACT: For additional information or access 
to background documents, contact Walter Culbreath, NIO-0300, (202)-366-
1566, Office of the Chief Information Officer, W51-316, U.S. Department 
of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590. 
Please identify the relevant collection of information by referring to 
its OMB Control Number.

SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), a 
Federal agency must receive approval from the Office of Management and 
Budget (OMB) before it collects certain information from the public and 
a person is not required to respond to a collection of information by a 
Federal agency unless the collection displays a valid OMB control 
number. In compliance with these requirements, this notice announces 
that the following information collection request will be submitted 
OMB.
    A Federal Register notice with a 60-day comment period soliciting 
public comments on the following information collection was published 
on January 13, 2022.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Control Number: 2127-0682.
    Form Number: To be determined by specific collections.
    Type of Request: Reinstatement of a previously approved information 
collection.
    Requested Expiration Date of Approval: 3 years from date of 
approval.
    Summary of the Collection of Information: Executive Order 12862 
directs Federal agencies to provide the highest quality service 
possible to the public. This proposed information collection provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery.
    This feedback collected through this information collection will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations; provide early warning of issues with service; or 
focus attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. The feedback 
will allow for ongoing, collaborative, and actionable communication 
between the Agency and its customers and stakeholders. This information 
collection will also allow feedback to contribute directly to

[[Page 26392]]

the improvement of program management.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collection is voluntary.
     The collection is low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and is low-cost for both the respondents 
and the Federal Government.
     The collection is non-controversial and does not raise 
issues of concern to other Federal agencies.
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future.
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained.
     Information gathered is intended to be used only 
internally for general service improvement and program management 
purposes and is not intended for release outside of the agency (if 
released, the agency must indicate the qualitative nature of the 
information).
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections under this request 
will not result in any new system of records containing privacy 
information and will not ask questions of a sensitive nature, such as 
sexual behavior and attitudes, religious beliefs, and other matters 
that are commonly considered private.
    Description of the Need for the Information and Proposed Use of the 
Information
    Improving agency programs requires ongoing assessment of service 
delivery--systematic review of the operation of a program compared to a 
set of explicit or implicit standards--as a means of contributing to 
the continuous improvement of those programs. The Agency will collect, 
analyze, and interpret information gathered through this generic 
clearance to identify strengths and weaknesses of current services and 
make improvements in service delivery based on that feedback. The 
solicitation of feedback will target areas such as: timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information were not collected, vital feedback from customers and 
stakeholders on the Agency's services would be unavailable and the 
Agency would not know if adjustments would be warranted.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 113,582.
    Frequency: On Occasion, per request.
    Number of Responses: 113,582.
    Estimated Total Annual Burden Hours: 20,204.
    The 20,204 annual burden hours requested are based on the number of 
collections we expect to conduct over the requested period for this 
clearance.
    Estimated Total Annual Burden Cost: $0.
    Participation in this collection is voluntary, and there are no 
costs to respondents beyond the time spent participating in the 
surveys.
    Public Comments Invited: You are asked to comment on any aspects of 
this information collection, including (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information will 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) ways to enhance 
the quality, utility and clarity of the information to be collected; 
and (d) ways to minimize the burden of the collection of information on 
respondents, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology, e.g., permitting electronic submission of 
responses.
    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter 
35, as amended; 49 CFR 1.49; and DOT Order 1351.29.

    Dated: April 29, 2022.
William Berry,
Director, Office of IT Compliance,
[FR Doc. 2022-09541 Filed 5-3-22; 8:45 am]
BILLING CODE 4910-59-P