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Agency Information Collection Activities; Renewal of an Approved Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Publication: Federal Register Agency: Federal Motor Carrier Safety Administration Byline: Thomas P. Keane Date: 16 February 2024 Subject: American Government 
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[Federal Register Volume 89, Number 33 (Friday, February 16, 2024)]
[Notices]
[Pages 12409-12411]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-03257]
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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety Administration
[Docket No. FMCSA-2024-0062]
Agency Information Collection Activities; Renewal of an Approved
Information Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Federal Motor Carrier Safety Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA
announces its plan to submit
[[Page 12410]]
the Information Collection Request (ICR) described below to the Office
of Management and Budget (OMB) for its review and approval and invites
public comment. FMCSA requests approval to extend an existing ICR
titled, ``Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.'' This ICR allows for ongoing,
collaborative, and actionable communication between FMCSA and its
customers and stakeholders. It also allows feedback to contribute
directly to the improvement of program management. The purpose of this
notice is to allow 60 days for public comment before FMCSA submits its
request to OMB.
DATES: Comments on this notice must be received on or before April 16,
2024.
ADDRESSES: You may submit comments identified by Docket Number FMCSA-
2024-0062 using any of the following methods:
Federal eRulemaking Portal: https://www.regulations.gov.
Follow the online instructions for submitting comments.
Mail: Dockets Operations; U.S. Department of
Transportation, 1200 New Jersey Avenue SE, West Building, Ground Floor,
Washington, DC 20590-0001.
Hand Delivery or Courier: Dockets Operations, U.S.
Department of Transportation, 1200 New Jersey Avenue SE, West Building,
Ground Floor, Washington, DC 20590-0001 between 9 a.m. and 5 p.m. ET,
Monday through Friday, except Federal holidays. To be sure someone is
there to help you, please call (202) 366-9317 or (202) 366-9826 before
visiting Dockets Operations.
Fax: 1-202-493-2251.
To avoid duplication, please use only one of these four methods.
See the ``Public Participation and Request for Comments'' portion of
the SUPPLEMENTARY INFORMATION section for instructions on submitting
comments.
FOR FURTHER INFORMATION CONTACT: Ms. Roxane Oliver, FMCSA, Office of
Analysis, DOT, FMCSA, West Building 6th Floor, 1200 New Jersey Avenue
SE, Washington, DC 20590-0001; 202-385-2324; Roxane.Oliver@dot.gov.
SUPPLEMENTARY INFORMATION:
Instructions
All submissions must include the Agency name and docket number. For
detailed instructions on submitting comments, see the Public
Participation heading below. Note that all comments received will be
posted without change to https://www.regulations.gov, including any
personal information provided. Please see the Privacy Act heading
below.
Public Participation and Request for Comments
If you submit a comment, please include the docket number for this
notice (FMCSA-2024-0062), indicate the specific section of this
document to which your comment applies, and provide a reason for each
suggestion or recommendation. You may submit your comments and material
online or by fax, mail, or hand delivery, but please use only one of
these means. FMCSA recommends that you include your name and a mailing
address, an email address, or a phone number in the body of your
document so FMCSA can contact you if there are questions regarding your
submission. If you want us to notify you that we received your
comments, please include a self-addressed, stamped envelope or
postcard, or print the acknowledgement page that appears after
submitting comments online.
To submit your comment online, go to https://www.regulations.gov/docket/FMCSA-2024-0062/document, click on this notice, click
``Comment,'' and type your comment into the text box on the following
screen.
If you submit your comments by mail or hand delivery, submit them
in an unbound format, no larger than 8\1/2\ by 11 inches, suitable for
copying and electronic filing.
Comments received after the comment closing date will be included
in the docket and will be considered to the extent practicable.
Privacy Act
In accordance with 44 U.S.C. 3506(c)(2)(A), DOT solicits comments
from the public to better inform its information collection activities.
DOT posts these comments, without edit, including any personal
information the commenter provides, to www.regulations.gov, as
described in the system of records notice (DOT/ALL-14 FDMS), which can
be reviewed at www.dot.gov/privacy.
Background: Executive Order 12862, ``Setting Customer Service
Standards,'' directs Federal agencies to provide service to the public
that matches or exceeds the best service available in the private
sector (58 FR 48257, Sept. 11, 1993). To work continuously to ensure
that our programs are effective and meet our customers' needs, FMCSA
seeks to extend OMB approval of a generic clearance to collect
qualitative feedback from our customers on our service delivery. The
surveys covered in this generic clearance provide a way for FMCSA to
collect this data directly from our customers.
The proposed future information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback, we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training, or changes in operations might improve delivery of products
or services. The information collected from our customers and
stakeholders will help ensure that users have an effective, efficient,
and satisfying experience with FMCSA's programs.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
Personally identifiable information is collected only to
the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the Agency;
[[Page 12411]]
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2126-0049.
Type of Request: Renewal of a currently approved ICR.
Respondents: State and local agencies, the general public and
stakeholders, original equipment manufacturers and suppliers to the
commercial motor vehicle (CMV) industry, CMV fleet owners, CMV owner-
operators, State CMV safety agencies, research organizations and
contractors, news organizations, safety advocacy groups, and other
Federal agencies.
Estimated Number of Respondents: 9,270.
Estimated Time per Response: Range from 5 to 30 minutes.
Expiration Date: August 31, 2024.
Frequency of Response: Generally, on an annual basis.
Estimated Total Annual Burden: 2,233 hours.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) whether the proposed
collection is necessary for the performance of FMCSA's functions; (2)
the accuracy of the estimated burden; (3) ways for FMCSA to enhance the
quality, usefulness, and clarity of the collected information; and (4)
ways that the burden could be minimized without reducing the quality of
the collected information. The Agency will summarize or include your
comments in the request for OMB's clearance of this ICR.
Issued under the authority of 49 CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research and Registration.
[FR Doc. 2024-03257 Filed 2-15-24; 8:45 am]
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