NHTSA Safety Complaint 10695548: 2014 Chevrolet Silverado

anonymous to NHTSA
March 20, 2015


All Products Associated with this Complaint: 2014 Chevrolet Silverado
Date Complaint Filed: 03/20/2015
Date of Incident: 12/13/2013
Component(s): STEERING , STRUCTURE , UNKNOWN OR OTHER
NHTSA ID Number: 10695548
Consumer Location: LANSING, MI
Crash: No
Fire: No
Number of Injuries: 0
Number of Deaths: 0
Manufacturer: General Motors LLC
Vehicle Identification No. (VIN): 1GCVKREC6EZ...

SUMMARY: I BROUGHT MY TRUCK IN FOR A VIBRATION PROBLEM TO THE DEALERSHIP THAT I PURCHASED IT FROM. THE TRUCK WAS MUDDY AND THE DEALERSHIP TOLD ME THAT IT WAS FROM ALL THE MUD ON THE TRUCK. BUT THEY DID NOT EVEN WASH THE TRUCK AND TEST DRIVE IT. THEN I BROUGHT IT INTO A DIFFERENT DEALERSHIP TO HAVE IT CHECK FOR THE SAME THING. THEY FORCED BALANCE MY TRUCK AND THEY FOUND SOMETHING SO THEY ROTATED MY DRIVE SHAFT 180 DEGREES AND SAID IT WAS FIXED. ABOUT 30 DAYS LATER IT STARTED AGAIN AND BROUGHT IT BACK TO BE CHECKED. THEY FORCED BALANCE IT AGAIN AND FOUND A BAD TIRE SO THEY REPLACED THE ONE TIRE WHILE THE OTHER THREE TIRE HAD ABOUT 12,000 MILES ON THEM. SO IT HAPPENED AGAIN SO BROUGHT IT AGAIN FOR THE 4TH TIME FOR THE SAME PROBLEM. THEY AGAIN FORCED BALANCED THE TRUCK AND COULD NOT PIN POINT THE PROBLEM SO THE SERVICE MANGER TOOK A 2015 SILVERADO 1500 AND TOOK OFF THE TIRES AND RIMS AND PUT IT ON MY TRUCK. NOT DIDN'T FIX IT SO THEY PUT ALL NEW SHOCKS AND STROUTS ON IT AND TOLD ME IT WAS FIXED AND THEY WANTED TO BRING THE TRUCK TO MY HOME AND I DECLINED AND I WANTED TO TEST DRIVE THE TRUCK. I DROVE THE TRUCK WITH THE SERVICE MANAGER AND FOUND THAT IT DIDN'T CHANGE ANYTHING.SO I ASKED HIM THAT I WANTED AN APPOINTMENT WITH THE DISTRICT MANAGER OF GM. SO WHEN I MEET WITH HIM IN THE SERVICE MANAGERS OFFICE WITH THE SERVICE MANAGER. THE FIRST THING OUT OF THE DISTRICT MANAGERS WAS I AM HERE TO HELP YOU AND THE SHOWED HIS TRUE SELF. WITHIN THE FIRST 9 MINUTES HE ASKED ME HOW I WOULD FIX THE PROBLEM AND THEN HE TOLD ME TO HIRE AN ATTORNEY. BECAUSE THAT WAS THE ONLY WAY YOU ARE GOING TO GET THE TRUCK BOUGHT MAKE FROM GM. AFTER I LEFT THE OFFICE AFTER 9 MINUTES I TRIED TO MAKE AN APPOINTMENT AT THE DEALERSHIP I BOUGHT THE TRUCK AND I HAD AN APPOINTMENT THE FOLLOWING DAY. THE SAME DAY THE DEALERSHIP INFORMED THAT NIGHT THAT THEY COULDN'T SEE OR WORK ON MY TRUCK I CALLED GM CUSTOMER SERVICE